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Official Genuine Products Inc   |

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Why Shop With Us

We live and operate for our customers. We measure our success in customer relationships, not transactions. We go above and beyond and always strive to maximise that relationship and experience. Fancaps staff are fans too and dedicated to delivering the kind of shopping experience we would want to have -- the Fancaps Experience!

Fancaps have talented attitudes in customer service. It's either excellence of we go home, its that simple. We understand that without customers, we don't have a company, we can't maintain internal or external employment, so we sure make the expereince with Fancaps memorable. So to experience excellent service that seems to be dieing on this planet, shop with us now, you wont regret it!

Flat Rate Shipping

At Fancaps we offer flat rate shipping throughout Australia, Not limited by the amount of items you purchase, you’ll get flat rate shipping per order. If you spend over $80, shipping is free with us.

365 Day Returns Policy

We're team players so we pride ourselves on the best customer service. If for any reason you are not satisfied with your purchase, you may return any item (except lingerie or underwear) in original condition for a full refund for up to 365 days. If it's our fault, we'll cover the shipping cost too for Australian orders.

Satisfaction Guarantee

Fancaps are committed to your satisfaction and are ready with one contact resolutions for any questions you may have. If we don't exceed your expectations, we want to know in order to help us improve your next shopping experience.

Purchase With Confidence

Protecting your privacy is of the utmost importance to Fancaps. We use state of the art encryption technology (SSL) to protect your credit card and personal information. Your information is safe when you shop with us online at www.fancaps.com.au. We sometimes email you to alert you of special sales or new arrivals, but you are free to opt out of these messages with one click. Need more info? View our privacy and security policies.

7Day Customer Care

We're team players so we pride ourselves on the best customer service possible. Fancaps never settle. Our Fan Advocates are committed to your satisfaction and view each time you contact us, as a chance to build a relationship with you. We trade, we operate and we thrive on trust. You can handball and pass the ball to us and we shall return that ball with a smile and pride. And if we screw up, we’ll make it up to you every time even if its on the weekends, because we want to make sure your happy!