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Official Genuine Products Inc   |

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Corona Virus (Covid-19)

IMPORTANT COMPANY ANNOUNCEMENT

Due to the Corona Virus outbreak, Fancaps have made some changes to our business operations with immediate effect from 13th March 2020. This is inline with Australian Government and International authorities. 

We have made changes to our shipping policies which applies to all deliveries in Australia and outside of Australia.

1. All countries including Australia have delays by postal carriers which is caused by the corona virus impact on services. Any delay is not an impact caused by retailers and we ask for customers patience. 

2. Australia Post have put mandatory policies in place for zero contact for deliveries. This means no human contact. So we have removed signature required on all deliveries. Australia Post will knock and leave item at front door. Customers unfortunately will need to comply and automatically accept Risk of Items. Fancaps cannot absorb claims for items not received. 

3. We are no longer delivering to Remote Aboriginal Communities within Australia and or Lot Numbers in rural areas.

4. Due to this global pandemic, we are unable to receive returns on All Clothing due to incorrect sizes purchased or change of mind. We are usually flexible with this arrangement, but we unfortunately need to protect our staff from any contamination of clothing goods handling.

5. If you have been effected by the Corona Virus and need to return a purchase, we ask you return such items a month after your last day of full recovery. Please communicate with us for further instructions. All returns still are subject to our returns policy.

6. Some countries have made cancellations to flights which have effected and impacted on customers orders. We ask for customers to show patience and empathy during this time. Your order will be received, we are just not in the position to guarantee time frame.

If you are not satisfied with these changes, thank you for viewing our online shop and operations, we hope to see you after the Corona Virus has passed.

Our postal carriers are working tirelessly and best to their abilities during this challenging period. I must also advise, we will not tolerate any customers aggression over ANY delivery delays. These times are very challenging and we ask people to show sympathy, empathy and patience.

Please be safe, take care, all the best!

Kind Regards,
Shaun Jones
Managing Director
Fancaps Pty Ltd

Raicon

Don't forget to add some enjoyment to lockdown, head over to our loveable mascot Raicon for some colouring in and activity pages for the kids. 
click here

 

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